Why Not to Buy A Water Heater From a Big Box Store

Big Box Store

Not all hot water heater vendors are created equal. If you’re in the market for a new hot water heater, you may be debating whether to get your next water heater from a local plumber or a Big Box store.

In our 30+ years of experience, we’ve witnessed first hand how flashy Big Box Stores attract buyers with low prices, but fail to live up to the quality and service standards that local plumbing experts achieve. As soon as a Big Box store gets your sale, the customer relationship ends there. That’s not the case with Empire State Plumbing—customers are our first priority.

Not convinced? Here’s 5 reasons why to buy your next water heater from a local expert like Empire State Plumbing and not a big box store:

1. We are a one-stop solution provider!

Unlike Big Box stores, we don’t just sell you a hot water heater and send you on your way, we’re a complete solution provider. When we sell you a new water heater, we’ll install ourselves and even remove you old water heater–all for one low cost! Plus, when the time comes to service your new water heater, we’ll be there to keep things running smoothly.

2. 30+ years of experience!

With more than 30 years of experience and countless water heaters installed, you can trust in our expertise to get the job done right. Just read our customer testimonials to learn why we’re the water heater experts for the Capital Region!

Plus, with decades of experience as professional plumbers, we’ve cultivated a deep confidence in our craftsmanship and ability when it comes to our plumbing services. That’s why we’re able to stand behind our work with a 30-day labor warranty on service for existing structures and a one-year labor warranty on new construction. We also maintain the manufacturer’s warranty for all of the parts and equipment involved in any given service call.

3. Industry expertise!

There’s tons of different hot water heaters out on the market, and sorting through all the options can be confusing if you’re not educated. Do you go with Tank or Tankless? Gas or Electric? Do you need a Thermal Expander? With our thirty years of installing hot water heaters, we’ve got you covered.

We have the knowledge to advise on which type of water heater is best for you depending on the size of your household and your current gas/electric set up. We sell, install and service all brands water heaters, including: Rheem, Noritz, Navien, American, Bradford White, State, Rudd, Whirlpool and more!

4. Water heaters are our specialty!

Don’t trust your crucial water heater replacement or new installation to a Big Box store that sells everything from flowers to roofing supplies. We are not a Big Box chain store or a general-purpose plumber with only basic knowledge. Water heaters are our specialty. Let the water heater experts at Empire State Plumbing do the job right!

5. 24/7 Emergency Service!

Hot water heater emergency at midnight? You can’t plan when your water heater will suddenly fail. That’s why we make ourselves available to you when you need us most with our 24/7 Emergency Services. If you call a big box store at 3am, do you think they’ll be there no answer your call? No, but we will!

***Are you ready for a new hot water heater in your home? Contact Empire State Plumbing online today or call us at (518) 213-9256 for a comprehensive consultation. We are the hot water heater experts in the Albany and Saratoga areas!

our service area

We serve the following areas

  • Alcove
  • Altamont
  • Berne
  • Castleton On Hudson
  • Chatham
  • Clarksville
  • Climax
  • Coeymans
  • Coeymans Hollow
  • Columbiaville
  • Coxsackie
  • Delanson
  • Delmar
  • Dormansville
  • Duanesburg
  • Earlton
  • East Berne
  • East Chatham
  • Feura Bush
  • Freehold
  • Glenmont
  • Greenville
  • Guilderland
  • Guilderland Center
  • Hannacroix
  • Kinderhook
  • Knox
  • Livingston
  • Malden Bridge
  • Medusa
  • Mellenville
  • New Baltimore
  • Niverville
  • North Chatham
  • Oak Hill
  • Old Chatham
  • Quaker Street
  • Ravena
  • Rensselaerville
  • Schodack Landing
  • Selkirk
  • Slingerlands
  • South Bethlehem
  • Stuyvesant
  • Stuyvesant Falls
  • Surprise
  • Valatie
  • Voorheesville
  • West Coxsackie
  • Westerlo
Our Locations:

Empire State Plumbing
3725 HWY 20
Nassau, NY 12123
Service Area
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