Steve Rybkin

Steve and Logan came to my house today to replace an old sump pump which had failed with a Zoeller M63 Sump Pump. They were professional, courteous, knowledable, helpful, efficient and neat. Steve expained everything about the pump’s parts and operation during the job. When finished, he wrapped the power cord to insure that it would not accidentally pull out and disable the sump pump. Steve also suggested picking up an inexpensive Home Depot water leak detector that would provide an audible alert to signal that the water was rising to a high level in the sump pit if the pump had failed. In addition, he also suggested using 1.5 inch PVC tubing to protect the sump pump flexible tubing drain pipe outside the house and even offered some ideas to enable the water to drain more efficiently outside and away from the house foundation. I might mention too that the office staff with whom I spoke on several occasions were very friendly and helpful and confirmed the appointment time that they scheduled, the specific sump pump I requested and the total job cost when I called back to double-check after my initial call. I would recommend Empire State Plumbing to anyone in the Capital District.

It’s great to have dependable, professional people show up to do a job in a timely manner and know it’s getting done right! Thanks to Steve and Logan for getting the job done so quickly – I’ll definitely be passing along the Empire State plumbing name to family and friends!

We built our house about 20 years ago so things are starting to leak! Steve and Logan replaced all of the cartridges in our three bathrooms, showers, and our kitchen. They also will be replacing the drain assembly in one of our showers after the holidays! They are polite, professional, and their work is of the highest quality!

I’ve used Empire State plumbing to address repairs to my home twice this year.The first call dealing with a leaking hot water system and the second time, an impending drain back up. Both times the experience was very satisfactory. All the technicians involved (Kevin?) the first time and Steve and Logan for the second call, were efficient, skilled and happy to communicate the details of the repair. Steve also offered details for future work that would improve the overall efficiency of my home's plumbing. I’ll be calling them again; excellent service!

Steve was awesome- although he is meant to be in the office, he took my very early morning call and made a point of coming out quickly to get my toilet fixed.